Join Our Team

Job Requirements:

• Provide onsite & remote support to end-users
• Resolve helpdesk requests via telephone, walk-ins, email, text message, & IMs in a courteous manner.
• Respond to assigned tickets/tasks in accordance with SLA guidelines
• Record, track, & document the help desk request problem-solving process.
• Escalate calls to 2nd Tier Support when necessary.
• Inform Supervisor of any & all technical support documentation that needs updating/amending when needed.
• Troubleshoot Windows Desktop & Microsoft Office applications.
• Take ownership of tasks & follow through to ensure complete resolution.
• Perform hands-on fixes at the desktop level.
• Travel Requirements: 10% - Mostly day trips to local job site offices

Qualifications:

• 4 years experiences working as an IT support technician in a corporate environment.
• MSP experience preferred
• Associate degree in a technologies related field or equivalent training.
• Team First mentality required
• In-depth understanding of Windows desktop operating system.
• Knowledge of AD, DHCP, DNS & MS Exchange.
• Basic knowledge of Windows networking.
• Ability to explain or teach technical procedure to non-technical users.
• Excellent written & oral communication skills.

Job Requirements:

• Installing, configuring & maintaining computer hardware, software, systems & networks, etc.
• Scheduling with ISP’s & ensuring high standards are met for our clients.
• Responding in a timely manner to service issues & requests.
• Procuring, configuring & deploying new equipment.
• Familiarity with VoIP systems
• Testing, evaluating, and making decisions about new technology for the business.
• Providing daily operations & systems support.
• Understanding of IT principles & an ability to communicate technical concepts effectively to a varied audience.

Qualifications:

• Bachelor’s degree in computer science or a related field; or equivalent years of experience.
• 3+ years’ experience in computer networks, systems & desktop support & maintenance.
• Strong interpersonal communication & relationship-building skills.
• Strong sense of discretion & confidentiality.
• Ability to manage time effectively; prioritizing numerous projects at one time with strong attention to detail.